Client Privacy

Legislation

Under legislation, WCHS has a clear responsibility to maintain the privacy of client information. This includes verbal and written information.

The following page describes how we ensure your information remains private. It is an information sheet put out by the Department of Human Services. It is available in multiple other languages, if required.

WCHS has a privacy policy and procedure that is based on the following legislation:

Freedom of Information Act 1982 (State)
Health Records Act 2000 (State)
Information Privacy Act 2000 (State)

Privacy Act 1988 (Federal)

All clients of WCHS have the right to receive a copy of the policy and procedure that describes in more detail the management of personal/health information, the purposes for which health information is used, and how WCHS collects, holds and discloses information.

The WCHS Privacy Policy

In summary, WCHS seeks to uphold the highest standards of client privacy by:

Protecting your rights to privacy, both within and outside the Service.
Acknowledging that information recorded in your record is owned by you.
Providing access to the information WCHS holds about you

Please note that in the case of dental services, your information may be accessed by both School Dental Services and Dental Health Services Victoria.

Please note that WCHS has a procedure on how to ‘Access your Information’. It is a simple process that involves you discussing the request with a manager. On most occasions you can either come into the centre to view your client file or you can be provided with a photocopy of the information you require. Only in exceptional circumstance will access to your information be denied. (This includes: where access will interfere with legal proceedings or where access would constitute a serious threat to the life or health of another individual).


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	Client Privacy Legislation Under legislation, WCHS has a clear responsibility to maintain the privacy of client information. This includes verbal and written information. The following page describes how we ensure your information remains private. It is an information sheet put out by the Department of Human Services. It is available in multiple other languages, if required. WCHS has a privacy policy and procedure that is based on the following legislation: Freedom of Information Act 1982 (State) Health Records Act 2000 (State) Information Privacy Act 2000 (State) Privacy Act 1988 (Federal) All clients of WCHS have the right to receive a copy of the policy and procedure that describes in more detail the management of personal/health information, the purposes for which health information is used, and how WCHS collects, holds and discloses information. The WCHS Privacy Policy In summary, WCHS seeks to uphold the highest standards of client privacy by: Protecting your rights to privacy, both within and outside the Service. Acknowledging that information recorded in your record is owned by you. Providing access to the information WCHS holds about you Please note that in the case of dental services, your information may be accessed by both School Dental Services and Dental Health Services Victoria. Please note that WCHS has a procedure on how to ‘Access your Information’. It is a simple process that involves you discussing the request with a manager. On most occasions you can either come into the centre to view your client file or you can be provided with a photocopy of the information you require. Only in exceptional circumstance will access to your information be denied. (This includes: where access will interfere with legal proceedings or where access would constitute a serious threat to the life or health of another individual).
	© 2009 WCHS